Legal transcription outsourcing has become the need of the hour. Lawyers, attorneys, law companies and other legal professionals / entities increasingly choose to entrust the transcription jobs to a reputable transcription company to save labor and time. These companies transcribe various legal reports such as legal letters, court proceedings, client letters, reports, court transcripts, arbitration’s, interrogations, legal pleadings, trials, and general correspondence.
How to Choose the Best Legal Transcription Service Provider
There are a number of legal transcription companies in the US that provide legal transcription services. However, to choose a competent and dedicated company from among the vast number of service providers is a big challenge. There are certain factors you need to consider when hiring a transcription company.
The first and most important point to check is the credibility and reputation of the firm. Taking feedback from the existing clients of the firm can prove to be helpful in determining this.
Most transcription companies provide a free trial of their services. This is the best way to get a firsthand experience of their services. During this free trial you should check the following:
• Infrastructure
• Accuracy of final draft
• Turnaround time
• Promptness and responsiveness of the staff
• Professionalism and skill of the staff
• Whether they have excellent measures to safeguard confidentiality and security
• Dedication towards customer service
This would surely provide a basic idea as to the working process and the level of commitment of the staff and the company as a whole.
What Are the Qualities That Legal Transcription Companies Should Possess?
When it comes to accuracy, nothing below 99 percent is acceptable in this regard. Hence, it is inevitable for any firm to employ the best staff to get accurate results. Apart from this, to enhance performance of their staffs, most reliable firms impart training sessions to keep them updated with the changing demands and expectations of their clients.
Also, a three level quality assurance check of every document has become the rule. To get the best, most accurate and error-free output these companies are recruiting professional proofreaders, editors and transcriptionists to review the documents. Only after a document is approved at all the three levels, it is handed over to the client.
It is equally important to maintain the security of the legal documents. No compromise is acceptable when it comes to confidentiality and security. So it is the responsibility of the company to adopt the required measures for ensuring complete security and privacy for client data.
Apart from this, the legal transcription firm should also provide:
• Affordable and competitive rates
• Quick turnaround time
• Convenient dictation options (toll-free number/digital recorder) according to client preference
• Facility of electronic signatures
• 24/7 customer support and technical assistance
Considering the above guidelines when choosing an outsourcing partner from among the numerous legal transcription companies in the US will help you find the right firm. It is advisable to go for a provider that has facilities in the US and offshore, if you are looking for affordable services and round-the-clock service.
Source by J Clements
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